Return Policy

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At Beautydepartment, we want you to be completely satisfied with your purchase of our aromatic candles and related products. This Return Policy outlines the terms and conditions for returns and refunds.

Return Eligibility

You may return unused, unopened candles in their original packaging within 30 days of delivery for a full refund or exchange. The product must be in its original condition with all tags and packaging intact.

Items That Cannot Be Returned

For safety and hygiene reasons, the following items cannot be returned:

• Candles that have been burned or used
• Products that have been damaged due to misuse or improper handling
• Items returned after the 30-day return period
• Products without original packaging or tags

Return Process

To initiate a return, please follow these steps:

1. Contact us at info@beautydepartment.world or through our contact form to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions and a return authorization number
4. Package the item securely in its original packaging and include the return authorization number
5. Ship the item to the address provided in your return instructions

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error (such as shipping the wrong item or a defective product). In cases where we are at fault, we will provide a prepaid return shipping label.

Refunds

Once we receive and inspect your returned candle, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase. Please note that shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange a candle for a different scent or product, please follow the return process and indicate your desired exchange item. We will process the exchange once we receive your returned item. If there is a price difference, we will charge or refund the difference accordingly.

Damaged or Defective Items

If you receive a damaged or defective candle, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

Late or Missing Refunds

If you have not received your refund after 10 business days, please contact your bank or credit card company first, as it may take some time for the refund to appear in your account. If you have done this and still have not received your refund, please contact us at info@beautydepartment.world.

International Returns

For international orders, return shipping costs and any customs duties or taxes are the responsibility of the customer. We recommend using a trackable shipping service for returns.

Contact Us

If you have questions about our return policy or need assistance with a return, please contact us:

Beautydepartment
271 N University Ave
Provo, UT 84601, United States
Phone: +18016071671
Email: info@beautydepartment.world

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